Terms & Conditions
Last updated: 30 November 2025
These Terms & Conditions (“Terms”) govern the relationship between Crofton and Park
Ltd Reg: 15107081 (“we”, “us”, “our”) and you, the client (“you”, “your”), in connection
with our luxury concierge and lifestyle management services.
By engaging our services, you confirm that you have read, understood, and agree to be bound
by these Terms.

1. Our Services
   1.1 We provide bespoke lifestyle management and concierge services, which may include
   (but are not limited to):
    Sourcing and arranging the purchase of luxury goods;
    Booking hotels, restaurants, private aviation, and yacht charters;
    Coordinating travel, events, and bespoke experiences;
    Introducing and facilitating access to third-party suppliers and partners.
   1.2 We act solely as an intermediary between you and third-party suppliers. Unless
   expressly stated otherwise, we do not own, operate, manage, or control any goods or services
   provided by third parties.
   1.3 All bookings, purchases, and services are subject to the relevant supplier’s own terms and
   conditions, which you agree to be bound by upon confirmation.
2. Client Obligations
   2.1 You agree to provide accurate, complete, and timely information when requesting our
   services.
   2.2 You agree to comply with all applicable supplier requirements, including (where relevant)
   identification, eligibility criteria, dress codes, age restrictions, and local laws.
   2.3 You agree not to use our services for any unlawful, fraudulent, or improper purpose.
3. Fees & Payment
   3.1 Our fees will be confirmed to you in writing prior to the commencement of any work and
   may include, without limitation:

 Sourcing fees;
 Booking or arrangement fees.
3.2 Payment terms will be agreed in advance. Certain services may require full payment
upfront before confirmation.
3.3 All fees are non-refundable unless expressly agreed otherwise in writing.
3.4 Prices quoted by third-party suppliers are subject to change. We will notify you of any
material changes prior to confirming any booking or purchase.

4. Luxury Goods Sourcing
   4.1 We act as an independent sourcing agent and are not affiliated with, endorsed by, or
   authorised distributors of any luxury brands, including but not limited to Hermès, Rolex, or
   Chanel.
   4.2 We take all reasonable steps to authenticate sourced goods using trusted independent
   third-party specialists.
   4.3 All goods are supplied on an “as available” basis and are subject to market availability,
   pricing fluctuations, and supplier confirmation.
5. Cancellations & Refunds
   5.1 Cancellation and refund terms vary depending on the third-party supplier. Certain
   bookings or purchases (including flights, events, and bespoke or limited-edition goods) may
   be non-refundable.
   5.2 Our fees remain non-refundable once a service has been arranged or goods have been
   sourced.
   5.3 Where refunds are available, they will be processed strictly in accordance with the
   applicable supplier’s policy.
6. Liability
   6.1 We will provide our services with reasonable skill, care, and professionalism.
   6.2 We shall not be liable for:
    The acts, omissions, or failures of third-party suppliers;
    Any cancellation, delay, interruption, or failure of services provided by third parties;

 Losses arising from inaccurate or incomplete information provided by you;
 Events beyond our reasonable control, including force majeure events.
6.3 To the maximum extent permitted by law, our total aggregate liability to you shall not
exceed the total fees paid by you to us in respect of the relevant service giving rise to the
claim.
6.4 Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation,
or any liability which cannot be excluded or limited by law.

7. Confidentiality & Data Protection
   7.1 We treat all personal and confidential information with the utmost discretion and process
   personal data in accordance with our Privacy Policy.
   7.2 You consent to us sharing your personal data with third-party suppliers where reasonably
   necessary to fulfil your requests.
8. Termination
   8.1 Either party may terminate this agreement at any time by providing written notice.
   8.2 Termination shall not affect fees payable for services already arranged or goods sourced
   prior to the effective date of termination.
9. Governing Law & Jurisdiction
   9.1 These Terms are governed by and construed in accordance with the laws of England and
   Wales.
   9.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute
   arising out of or in connection with these Terms.
10. Complaints
    10.1 We are committed to delivering an exceptional standard of service. If you are
    dissatisfied, please contact us in writing at info@croftonandpark.com.
    10.2 We will investigate your complaint promptly and use reasonable endeavours to resolve
    the matter fairly and efficiently.